Service Request Form Template

Simplify the process of receiving service requests with our customizable form.

Use template Preview

Data sources supported

Resources

Tutorial

Watch implementation

Overview

This free Service Request Form template helps businesses quickly collect and manage incoming service requests — without chasing down emails or juggling paper forms.

Whether you’re handling maintenance tasks, IT support, or internal service requests, this template ensures all submissions go into one central database, so your team can prioritize, track, and respond efficiently.

The form comes with a sample database and can also connect to other supported data sources (Airtable, Google Sheets, Notion, HubSpot, ClickUp, and more), giving you real-time visibility into all requests as they come in.

Why use this service request form template

Faster intake: Eliminate manual data entry and collect standardized request info from the start.
Centralized tracking: All submissions feed into one connected database for easy sorting and assignment.
Embed or share: Use it as a standalone form, embed it in your internal portal, or link from your website.

Template features:

Customizable fields
Build a flexible form with fields like dropdowns, toggles, text inputs, file uploads, and more.
Conditional logic
Show or hide fields based on user responses to keep the form relevant and streamlined.
Multi-step layout
Break the form into sections for easier navigation and higher completion rates.
2-way data sync
All form submissions are stored in an Airtable base (or your preferred data source, including Google Sheets, Notion, HubSpot, and more) for real-time data capture.
Responsive design
The form adjusts seamlessly across desktop, tablet, and mobile devices. Add your logo, brand colors, fonts, and a custom domain for a consistent, professional look.
Thank you page
Customize the confirmation screen to guide users on what happens next in the service request process.

Who is this service request form template for?

This template is ideal for any business or team that regularly handles service requests or internal support tickets. Here’s how different teams can use it:

IT departments: Collect and prioritize tech support tickets, hardware requests, and system issues from employees.
Property managers: Accept tenant maintenance requests with photos, descriptions, and urgency levels.
Internal ops teams: Gather cross-functional requests from other departments in a structured format.
Cleaning and maintenance services: Accept job requests from clients with location details, job type, and availability.
Construction companies: Field subcontractor or material requests directly from job sites.

“What we love most about Softr is the instantaneous, customizable power a no-code platform allows.”

David Malbin

Founder, Integral Ed

How to set up your service request form template

1
Click Use template: Sign up or log in to your Softr account (it’s free, no credit card required!)
2
Connect and map your data: Connect to any of 14+ data sources (like Airtable, Google Sheets, HubSpot, Notion, and more) in just a few clicks. Map your data to replace mock content in pre-set fields and pages.
3
Customize logic and branding: Adjust layouts with drag-and-drop. Set user groups and permissions to control access, then style everything to match your brand.
4
Go live in minutes: Your service request form is ready! Publish and share the URL with your clients to start collaborating.

Frequently asked questions

What is a service request form?
A service request form is a digital tool used to collect detailed information about service needs — whether it’s an IT ticket, maintenance issue, or client job request. It helps teams stay organized and respond quickly.
What data sources can I use this form with?
This template comes with an database, but you can connect it to Google Sheets, Notion, HubSpot, and over a dozen other Softr-supported data sources.
Can I customize this service request form?
Absolutely. You can modify all form fields, add logic, adjust layout and styling, and set up a custom thank you page. Everything is built to be flexible for your workflow.