How Urban's Group increased productivity by 25% with a custom ERP system

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The Problem

Urban's Group faced several operational challenges when they reached out to Clément Piot, founder of KYRRO.tech. The team was using outdated construction management software, along with Trello and Excel, which led to disconnected tools and poor communication across teams. They also had no way to automate manual tasks.

Urban's needed a new system to replace its legacy software, improve efficiency and communication, and scale its growing landscaping business. Specifically, they required an app that provided:

• Role-based access for 80+ employees across Urban’s five companies.
• Automation for client invoicing, payment follow-ups, and employee payroll.
• Real-time data visibility to monitor the company’s performance and financial health.
• Seamless integration with existing tools, including employee geolocation tracking for field workers.
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The Solution

KYRRO.tech built a custom ERP system for Urban's Group using Softr, with Airtable as the back end. The app includes 7+ different tools in one centralized system, customized to the company’s branding and exact workflow needs:

• An employee directory to oversee employee details across the group.
• A client directory to track interactions and manage client relationships.
• A project management dashboard to track project timelines, budgets, and tasks.
• Financial dashboards for real-time monitoring of financial performance.
• An absence/leave management system to streamline employee leave requests.
• A client portal for clients to view project statuses, validate quotes, access invoices, and communicate directly with Urban's.

The ERP also met the project requirements with:

• Different user groups for Admins, Managers, Field Workers, and Clients, ensuring the right information is always available to the right users (managers have access to the full platform, including financial data and HR tools; field workers can access specific project-related information and time tracking; clients have access to their own project space with no internal data)
• Time-tracking and geolocation integration (with Zoho Forms), allowing management to monitor field workers and assess project profitability.
• Simplification and automation of key workflows like invoicing, payroll, and client communication, using an integration with Make.
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The Impact

The new ERP system has completely transformed Urban Group's operations, improving client transparency, team communication, and productivity. Key outcomes include:

• A 30% reduction in administrative hours, as 80+ employees now have centralized access to critical data.
• A 25% boost in productivity due to automation of routine tasks, freeing up staff to focus on high-value work.
• Enhanced financial oversight, with real-time insights enabling faster decision-making.

“The feedback from Urban’s has been overwhelmingly positive,” said Clément. “Both managers and field workers have found it easier to track their tasks, while clients are pleased with the improved communication and accessibility of project information.”

He added that the ease of Softr’s building blocks and integrations enabled his team to build and iterate the app quickly, without sacrificing customization.